What to store as agent memory

Agent 23

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A support agent recalls past chats. Over 90 days there are 120 million messages, 8 million sessions, and 12 million customer facts. The index host has 32 GB. Recall in tests: messages 93 percent, summaries 78, facts 90. Target: 85. Choose what to store.

Goals

Not tested yet

99 of 100 requests finish faster than this.The share of requests that fail or get no answer.What the servers and services cost each month.
Choose a design
Every message
One summary per session
The facts customers state